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CRM

Et Customer Relation Management - altså Kunde Kontakt Styring - vil gøre infomation tilgængelig på tværs af organisationen, og bruge samme kunde-base som udgangspunkt for Salg, Markedsføring og Service.

Qbus har erfaring med Microsoft Dynamics CRM og SugarCRM.

Få hjælp til at opsætte og begynde at bruge CRM til at understøtte de daglige Salgs, Marketing, og/eller Service processer.
Mange virksomheder har allerede adgang til et CRM system, på grund af tidligere beslutninger om at købe et CRM system - men hvordan det faktisk skal og kan bruges, er aldrig blevet klart, og CRM bruges ikke i praksis.

Det er for ærgerligt! Ethvert CRM system kan give indblik i kundernes engagement.
What a shame! Any CRM system provides invaluable insight into the involvement a customer has. What sales initiatives are currently active towards a customer? Which marketing campaigns have targeted the customer? What services has been requested by the customer? Does the customer have open cases/trouble tickets? When did your company communicate with the customer last time, and what was said?

In this context a CRM system should first and foremost be seen as a knowledge sharing system, and any colleague has access to the same level of information. Any service company should strive for a high level of transparency, and should have easy access to all knowledge about a customer when communicating with the customer.